What if you could outsource your hotel reception? - Relief with AHoP's help
June 2024
The hotel reception is one of its most central functions. However, running a 24/7 reception can be challenging. In this blog, we explore why outsourcing your hotel reception might be a smart solution and how AHoP has already helped dozens of accommodation businesses succeed.
Why outsource the hotel reception?
There are several good reasons to outsource your hotel reception:
- 24/7 availability: Maintaining a continuous reception every day of the year requires significant personal time or a large staff team. By outsourcing, you can ensure round-the-clock service without having to be on call yourself. Tailored and scalable customer service meets your needs exactly when you need it.
- Finding competent staff: Qualified personnel are the cornerstone of a hotel’s success. Finding and retaining them can be difficult, but outsourcing gives you access to a ready-made team of professionals.
- Managing substitutes: During sick leaves and vacations, finding substitutes can be stressful and costly. In such cases, the hotel pays both the sick leave and the substitute’s salary. Outsourcing avoids these additional costs.
- Scalable service: Outsourced service adapts to your business needs and grows with it, providing flexibility and cost efficiency. You only pay for the service you need.
How to ensure a high-quality customer experience without a physical receptionist?
Here are some ways:
- Automated systems: Code locks allow for smooth and quick check-ins without waiting in line.
- Real-time support: Customers can always get help in real-time, for example, via phone or chat.
- Seamless experience: When customers can go directly to their rooms without waiting, their experience improves, and the hotel stands out positively from competitors.
AHoP offers solutions to make reception operations efficient and high-quality:
- Property information collection: AHoP collects the necessary information about your hotel using ready-made forms, ensuring everything operates seamlessly.
- Modern technological solutions: AHoP has modernized and operated hotels in several countries for years. This experience and data help develop straightforward solutions and continuously improve operations.
- Automation and outsourcing: Solutions not only outsource reception functions but also automate routine tasks, freeing up time and resources.
How does AHoP make hotel owners’ lives easier?
AHoP frees up the owner’s time for important tasks, such as sales, marketing, or even leisure. By outsourcing the reception, you gain peace of mind and can focus on developing your business.
Grow faster and more profitably
AHoP’s solutions not only outsource reception functions but also help modernize hotel operations and streamline business in many ways. Routine tasks are automated and outsourced, freeing up time and resources. A real-time view of hotel events and finances is always available, enabling active development and innovation – we run for you!
About ahop
ahop is the one-stop solution for hotel owners who want to make their life easier and their business more profitable.
We do it by taking care of the day-to-day hotel operations. Our service includes everything from the savviest digital tools to five-star personal service.
Ahop is the perfect solution for small or mid-sized hotels, providing cost-effectiveness, better profitability and quality of life.
For property owners, ahop provides a made-to-measure solution for turning your property into a profitable service brand
Contacts
Ahop:
Tuomas Valorinta
tuomas.valorinta@ahopmanagement.com
+358 50 487 2024
